Resume

An abridged version of my resume can be downloaded Here: Kyle_Laird_Resume

KYLE LAIRD

42 Pine Street
Taunton, MA 02780
508-567-2410
lairdk08@gmail.com

SUMMARY

Operations professional with experience supporting technological products and services, and a passion for the energy industry. Analytical approach to problem solving and a proven reputation for representing the customer, effectively bridging the communication gap between business needs and technical solutions.  Unique combination of solid technical and relationship building skills, committed to continually expanding technical expertise and understanding.

Education

Wentworth Institute of Technology

Bachelor of Science in Management
Concentration: Technology Management
Aug 2012
Dean’s List, Spring Semester -2011
Dean’s List, Spring Semester -2010
Dean’s List, Fall Semester -2009
National Honor Society member -2006
Dean’s List – Cum Laude
GPA: 3.7 / 4.0

Technical Competencies/Training

  • Microsoft Office (Excel, Word, Power Point, Outlook, etc.)
  • Programming Experience with C++, PHP, and Java
  • Wed design experience using Dreamweaver
  • Computer Aided Design using CAD 2003
  • CRM (Salesforce, etc.)

Work Experience

EnerNOC
Energy Intelligence Solutions
Boston MA
Jan 2014 – Feb 2015
Associate Real Time Operations Analyst

  • Monitored and configured device connectivity on network of over 12,000 remote devices
  • Identified, corrected, and/or escalated data quality issues
  • Ensured readiness and mitigation of risk affecting asset portfolios
  • Provided platform support for both internal and external customers by utilizing salesforce CRM software
  • Learned protocols and program rules, and conducted training and simulations for over 50 utilities
  • Executed Demand Response events and provided customer service during grid emergencies
  • Identified and drove asset portfolios based on pricing conditions in capacity energy markets
  • Analyzed weather, economic, or emergency conditions affecting real-time energy market economics

EnerNOC is a leading provider of Demand Response and energy efficiency solutions. Providing load curtailment, emergency backup generation, and Demand Response management to utility programs across the nation and abroad.

The Real Time Operator Analyst at EnerNOC’s 24×7 Network Operations Center provides remote access and telephone support to over 6,000 sites internationally. Working in a call center environment, monitoring electrical consumption for businesses to reduce their electrical demand on the grid during peak hours for both economic and emergency needs.  Working also with commercial and industrial utility power providers to monitor and support their load curtailment activities, in addition to remotely control their equipment and power generation.

Responsible for monitoring network of 12,000+ remote devices to ensure connectivity and data quality; identifying, correcting, and/or escalating data quality issues with sites, energy meter data, and contact information.  Troubleshooting technical issues presented by customers, contractors, and internal users as well as providing customer service for account related issues and platform access. Establishing & maintaining trouble tickets sent in Salesforce to  IT, system engineers, program managers, and tier II & III customer support.

Executing and managing Demand Response dispatches (events), monitoring the real-time performance during the event, and actively engaging and supporting customers during dispatches around the clock. Learning protocols and program rules by following process documents and participating in training and simulations. Performing generator tests and mandatory curtailment tests, monitoring of systems for preparedness, as well as enablement and acceptance testing of new devices.

RevoluSun
Residential Solar Photovoltaic Energy
Operations Administrator
Burlington, MA
September 2013 – January 2014
Newton, MA
November 2012 – August 2013

  • Fostered positive customer experience by maintaining correspondence through entire sales cycle
  • Attended industry & community events for educational and outreach opportunities
  • Developed operational processes and documentation for new franchises
  • Development of operational processes
  • Managed over $1M worth of sales projects using proprietary CRM software
  • Managed installation process
    • Use of proprietary CRM software
    • planning & event triggering
    • compliance with regulatory protocols
    • document processing
    • Managed installation process of 40 solar systems
  • Contributed in business development and marketing strategy meetings with upper management
  • Business development & marketing strategy in several communities
    • Taunton
    • Needham
    • Lexington
    • Saugus
    • Waltham
    • Newton
  • Worked remotely and autonomously from interrelated units to facilitate project workflow locally
  • Provided customer service
  • Personal Project Developer for 10 clients
  • Generated hundreds of leads & educated many more at homes & community events
  • Company representative at building and energy expositions

Wentworth Institute of Technology
College of Professional and Continuing Education
Boston, MA
Market Research CoOp
Sept 2011‐Jan 2012

  • Conducted internet based market research on competing institutions on topics including online learning, tuition and fees evaluation, comparison of various masters programs, etc.
    • Conducted internet based market research with the intent to differentiate course offerings
  • Examined demand for current and proposed programs amongst target groups using published demographic reports from various organizations both online and in print
    • Analyzed demand for current and proposed programs to establish future offerings
      • Compiled data in spreadsheets to create growth projections
  • Handled the compilation and editing of extensive accreditation report, as well as the creation of supporting documents and data charts/graphs
    • Assembled resources comprising 200 page reports (2) for quadrennial accreditation reviews
  • Compiled in house data on enrollment and revenue figures in Excel spreadsheet to create detailed analysis used in growth projections to set organizational objectives
  • Contacted affiliated organizations to develop partnerships and to determine demand for new and existing program Offerings

iRobot
Bedford, MA
Robotics & Automation
Business Development CoOp
Jan 2011May 2011

  • Conducted research to present business cases to management proposing development opportunities
    • Independently research
    • Developed business cases using spreadsheets in Excel for new product lines and facilitated discussion
    • prospective technologies and business objectives including:
      • open innovation
      • home automation
      • vacuum/brush design
  • Worked to develop an ‘Open Innovation Web Portal’ for the acquisition of external intellectual property
  • Designed, built, and implemented robotic testing apparatuses for the collection of data to establish robotic testing standards
  • Designed and built robotic testing apparatuses using computer models and machinery
  • Working with marketing department:
    • Responsible for extensive standardized testing on iRobot and competitor products following thorough procedure resulting in Spreadsheet data analyzation
  • Advocated and began development of open innovation web portal for company acquisition of new technologies and patents
  • Strict Security Protocol
    • preserving company intellectual property
  • Performed presentations using power point to various levels of staff from engineer to president in various size settings.

Delaware North Company
Mansfield, MA
Supervisor/Cook/Beer Pourer
June 2008Present

  • Managed and supervised up to 13 employees
  • Trained new employees in their job duties
  • Provided customer service to clientele
  • Handled daily cash and credit transactions as well as in‐house bank deposits
  • Followed stringent policy when delivering alcohol service

Benny’s Dept. Store
Raynham, MA                                      
Merchandise Stocker
June 2010-Jan 2011

  • Stocked shelves and helped to organize store and warehouse
  • Provided customer service to daily clientele

Circuit City
Taunton, MA                                        

Computer Sales Associate
Oct 2008-Jan 2009, Oct 2006-Jan 2007

  • Provided customer service to daily clientele
  • Handled cash and credit transactions
  • Sold computers and accessories through effective customer relationship management techniques

Boys and Girls Club
Taunton, MA                                        

Computer Administrator/Member Councilor
Feb 2007 – June 2008

  • Administered network of 50 computers and printers
  • Set up Computer Center in newly renovated facility
  • Supervised multi-use recreation room and interacted with club members

It’s a Party
Raynham, MA                                      

Shelf Stocker
Oct 2006 – Dec 2006

  • Provided customer service to daily clientele
  • Handled cash and credit transactions
  • Stocked and organized merchandise in storefront and stockroom

Saxon Real Estate
Middleboro, MA                                 

Site Landscaper
June 2006 – Sept 2006

  • Provided customer service to clients
  • Performed maintenance of tools and equipment
  • Performed a multitude of landscaping duties to high standards


Electronic Career Portfolio – Kyle Laird

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